Terms & Condtions
🧍🏻♀️-We value our employees and invest a lot of time and energy into our screening, hiring, background checking and training processes. We work hard at Bright Side Services to have a low employee turnover rate so that you can have consistency and peace of mind. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers AND employees agree to our “unfair solicitation agreement”. This helps to minimize the risk of unfair solicitation which compromises the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly.
🤝Unfair Competition: Clients may not solicit our employees to work for them directly in any capacity whatsoever and agree to pay a $2500.00 "finder's fee" if you hire an employee away from Bright Side Services, inc.
🏡Protecting your home : We understand the importance of keeping your home safe. We do this by handling your home and your belongings as carefully as if they were our own. Even if you aren't home when we come to clean, rest assured that we keep your home and possessions safe and secure throughout the cleaning process. We value the trust that you place in us.
👀Satisfaction Guarantee: If you are not completely satisfied with your clean, we gladly return and re-clean whatever area is in question at no additional charge. If you see something that's not up to your standards, please just take a picture and send it to us within 24 hours after the cleaning. We promise to correct it by returning at the earliest possible time.
🐶😻Pets: WE LOVE PETS! However, if you have a pet that does not like strangers or may be aggressive, please take precautions before your cleaner arrives to keep everyone safe. We love them, but we do not clean pet messes or litter boxes.
💰Deposit: In order to book an Initial or One-Time Cleaning, a 50% deposit is required and charged to the card on file. (Effective January 1. 2023, all clients are required to have a credit card on file) The balance is due, upon completion of the job, on the day of service and can be paid by cash, check, or credit card. The deposit for the Initial or One-Time Cleaning is non-refundable if a cancellation occurs within 24 hours prior to the time of service.
💳Credit Card: We do require a credit card to be kept on file only for last minute cancellations or no call/no shows. You are welcome to pay for your services with cash, check or online bill payment - whichever is most convenient for you. All credit card charges will incur a 3% processing fee.
💵Payments: If we have a credit card on file, this will be the default payment for services and will incur a 3% processing fee. Please contact our office if you would prefer a different default to payment method. (Residential) Payment is due upon completion of job. (Commercial) Payment is due on the first of each month.
🤹♀️Pricing note: We base our price on the information you provided over the phone. If, upon arrival we feel that we may have underestimated the time we need to complete your clean to both your and our satisfaction, we will discuss that with you as soon as is practicable.
🗝️Access: Please let us know how we will be accessing your home if you will not be there, as well as any specific parking arrangements. I understand that I may be billed a 100% fee for failing to provide access to the home upon arrival if we are unable to get in to clean or are turned away at the door. We do this so that our technicians can still be paid for their time they were available and ready to work.
🚰I understand that if the home is cluttered and has dishes in the sink the day of the clean that Bright Side Services technicians will do their best to work around, however this may add time to the job and we have to invoice accordingly. We do offer organization services if needed. Please contact our office if you would like to add this service to your home.
🛑-Things we are not able to do: We are not able to move furniture, we are not able to clean up any bodily fluids. We can’t clean houses with live pests (roaches, bed bugs, rats, fleas, etc.) or unsafe environments (aggressive pets, visible black mold, biohazard messes). We cannot clean without water and/or electricity.
Thank you for understanding and thank you for trusting us with your home! We look forward to brightening up your days!!