Terms & Condtions

🧍🏻‍♀️-We value our employees and invest a lot of time and energy into our screening, hiring, background checking and training processes. We work hard at Bright Side Services to have a low employee turnover rate so that you can have consistency and peace of mind. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers AND employees agree to our “unfair solicitation agreement”. This helps to minimize the risk of unfair solicitation which compromises the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly.

🏡Protecting your home : We understand the importance of keeping your home safe. We do this by treating your home and your belongings as carefully as if they were our own. Even if you aren't home when we come to clean, rest assured that we keep your home and possessions safe and secure throughout the cleaning process. We value the trust that you place in us. In order to eliminate any question or doubt, and for the peace of mind of our clients and techs, we ask that you please put any valuables, prescriptions, and cash away when we are cleaning your home.

🤹‍♀️Pricing note: We base our price on the information you provided over the phone. If, upon arrival we feel that we may have underestimated the time we need to complete your clean to both your and our satisfaction, we will discuss that with you as soon as is practicable.

👀Satisfaction Guarantee: If you are not completely satisfied with your clean, we will gladly return and re-clean whatever area is in question at no additional charge. If you see something that's not up to your standards, please just take a picture and send it to us within 24 hours after the cleaning. We promise to correct it by returning at the earliest possible time. Please know that we appreciate you taking the time to share this feedback with us as sometimes it creates the perfect training opportunity!

🗓️Schedule changes:  We understand life happens - it happens on our end as well!  We want to be fair and flexible ❤️ Two things to note, please, we do require 24 business hours for cancellation of a cleaning in order to avoid a last minute cancellation charge. (For Monday cancellations, we need to know on Friday, please)  Please know that if you do get a last minute cancellation charge, that goes directly to your cleaner to ensure they are still paid for the hours they were prepared to work that day. The other is that if you are a bi-weekly client, that space on our schedule is yours! If you move your appointment out a week, the original schedule is still yours, so you will have a cleaning two weeks in a row.  If you are every other week, someone else is the opposite every other week, therefore we can't just make the adjustment without affecting someone else's schedule 🙂  If any of this doesn't make sense, please know that you are ALWAYS welcome to call the office to talk about it as that is sometimes much more efficient.

🐶😻Pets: WE LOVE PETS! However, if you have a pet that does not like strangers or may be aggressive, please take precautions before your cleaner arrives to keep everyone safe. We love them, but we do not clean pet messes or litter boxes.

💰Deposit: In order to book an Initial or One-Time Cleaning, a 50% non-refundable deposit is required and charged to the card on file. (Effective January 1. 2023, all clients are required to have a credit card on file)  The balance is due, upon completion of the job, on the day of service and can be paid by cash, check, or credit card.

💳Credit Card: We do keep your credit card on file only for last minute cancellations or no call/no shows. You are welcome to pay for your services with cash, check or online bill payment - whichever is most convenient for you.

💵Payments:  (Residential) Payment is due upon completion of job. If payment is not received by cash or check within 5 business days of cleaning date, you authorize Bright Side Services, Inc. to charge the credit card on file. (Commercial) Payment is due on the first of each month.

🗝️Access: Please let us know how we will be accessing your home if you will not be there, as well as any specific parking arrangements. We do not hold keys, so if that is the only way to access your home, please decide upon a pre-determined spot to leave a key for your cleaner.  It is a good idea to have a combination "keybox" located outside of your home for emergencies and this could double as the key that we use.

🤝Unfair Competition: Clients may not solicit our employees to work for them directly in any capacity whatsoever and must agree to pay a $2500.00 "finders fee" if you hire an employee away from Bright Side Services, inc.

🚰I understand that if the home is cluttered and has dishes in the sink the day of the clean that Bright Side Services technicians will do their best to work around, however this may add time to the job and we have to invoice accordingly. We do offer organization services if needed. Please contact our office if you would like to add this service to your home.

🛑-Things we are not able to do: We are not able to move furniture, we are not able to clean up any bodily fluids. We can’t clean houses with live pests (roaches, bed bugs, rats, fleas, etc.) or unsafe environments (aggressive pets, visible black mold, biohazard messes). We cannot clean without water and/or electricity.

Thank you for understanding and thank you for trusting us with your home! We look forward to brightening up your days!!